Solutions | Aaptum - Consulting | IT Services | Digital Transformation

End-to-end DX and CX solutions

Customer experience innovation powered by next-gen digital solutions.

Fueling any stage of company growth, we design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. Our focus is on high-value engagements using the best customer experience and technical teams globally. In many ways, we are the digital enablers, powering customer experiences on behalf of our more than 600 global clients.

End-to-end service innovation

Awareness & Acquisition

First impressions matter. From 360 customer views to the best mobile experiences to streamlined self-service and more, our digital experts design and map the entire digital CX journey to accelerate business growth.

Purchase & Fulfillment

Ensure your brand is accessible via an omnichannel experience that delivers contextual consistency throughout the customer journey. Leverage digital accelerators and intelligent automation for optimized interactions and process efficiency.

Service & Customer Support

Combine the best of human and machine learning to deliver memorable CX via bots, smart IVRs, AI-empowered agent interactions and more. Reducing customer effort with the right combo of people, processes and tech is still where it's at.

Retention & Advocacy

Keep customers loyal while they amplify your brand. Digital enablement is a journey of continuous improvement and transformation. Leverage our process intelligence, learning excellence, business transformation and other DX and CX solutions to keep raising the bar.

Human-Centered Design

Our integrated DX and CX solutions are focused on building human connections without ever losing sight of what matters most - the value of corporate culture and its impact on engagement and innovation.