Studios are perpetually locked in a cutthroat battle to produce the next big thing - the best graphics, the best storytelling, the best soundtracks. And while the games themselves need to be amazing, the community, customer service, and content moderation surrounding them needs to be equally worthy. We help games companies earn a competitive advantage through customer service, content moderation and digital enablement.
Enhance player self-service with front-end player support including AI and Bots to increase player controllable activities. From password resets to account verification to troubleshooting, these bots act as a digital concierge for your players while you benefit from call deflection and associated cost savings.
Foster a community of engaged players that advocate and amplify the game. From game help to enabling player interaction to eSport moderation to creating public and private hubs including mini-wikis, we have the people and tech stack to support and build your player social network.
Give your players a smooth help journey. With existing care operations for several large titles, we know games and we know gamers. Benefit from our Omnichannel expertise that combines digital and human touchpoints to keep players playing. And, we hire gamers to support gamers, driving immediate community from the start.
Give your players a smooth help journey. With existing care operations for several large titles, we know games and we know gamers. Benefit from our Omnichannel expertise that combines digital and human touchpoints to keep players playing. And, we hire gamers to support gamers, driving immediate community from the start.
Understand player needs from all channels - web, chat, email, mobile, social or voice. With our Omnichannel solutions, advanced Analytics, and unified Advisor Dashboard backed by our Big Data engine for 360 analytics, you gain a full-funnel view of the player experience including analyzing opportunities for anticipatory CX.
Achieve the ultimate goals of player loyalty, retention and successful reactivation. Let us help ensure your brand is known for amazing player support. Our Player Support Teams and Game Champions often work directly with studios and developers to ensure a timely feedback loop for continuous improvement.